Policies
So the appointment stays calm for everyone
Refill / infill
If your lashes are from another salon, a removal and full set is usually best. Nat can refill good-quality work - send photos if you are unsure. All refills depend on lash condition. After 4 weeks, a full set is required.
Deposit, cancel, reschedule
A deposit is required to book. More than 24 hours’ notice: deposit returns as store credit. Under 24 hours, or a no-show: deposit is forfeited. Use the link in your confirmation email to change the booking.
Confirmation
Appointments confirm by text and email. No confirmation within two hours? Call or SMS 0435 183 897.
Lateness
15 minutes or more late: appointment may be cancelled and the deposit forfeited. Under 15 minutes: the session is shortened so the next client is not delayed. Full price still applies.
Patch tests
Recommended for new clients at least 24 hours before extensions, lash lift, tint, or brow lamination. Waiver required to opt out. Compulsory if you are pregnant. A negative patch test does not guarantee you will never react. Book a few days before a big event. Any itch, redness, or discomfort after treatment: contact Nat and your GP.
How to arrive
Skip oily skincare and actives around the eyes. Come with clean lashes, or arrive 5–10 minutes early to cleanse. Remove contact lenses for the treatment.
For waxing or lamination: no retinoids, AHAs, or BHAs on the area for 5 days. Tell Nat if you take Accutane or steroids.
Guests
Please do not bring guests, children, or pets.
If you are not happy
No cash refunds on completed services. Message within 3 days for a free fix. If that cannot resolve it, store credit applies.