Table of Contents
Refill / Infill Policy
If you have lashes on from another salon then for the best results it is always best to do a removal and a full set, as all salons use different products and techniques. However, we will infill work from other salons as long as it is good quality work. If you are unsure then please email us some photos or contact us to book a consultation.
All refills are subject to your lash condition.
If your lash set was done more than 4 weeks ago, a refill cannot be done and a full set is required.
Cancellation / Deposit / Reschedule
A deposit fee is required to book an appointment.
Under 24 hours before the appointment: cancelling or rescheduling or ‘no shows’ will forfeit the deposit fee.
More than 24 hours before the appointment: cancelling or rescheduling will result in your deposit being refunded as a store credit.
Please note: Cancelling and rescheduling can be done via the link in your confirmation of appointment/reminder email.
Appointment confirmation
All appointments are confirmed by text and email. If you do not receive confirmation within 2 hours of making an appointment, please contact us as soon as possible to make sure that your appointment has been booked.
Lateness
Please arrive on time for your appointment.
If you are late 15 minutes or more to an appointment, it will be cancelled and you will forfeit your deposit.
If you are late less than 15 minutes to an appointment, please be aware that we will need to shorten your session to finish at the scheduled time,however, and you will still be charged the full price. This ensures we will not disrupt the other clients’ appointments.
Patch tests
A patch test is recommended for new clients to check for allergies at least 24 hours before the following treatments: Eyelash extensions, LVL lash lift, eyelash/eyebrow tinting and brow lamination.
A waiver must be signed if you choose to opt-out of a patch test. If pregnant a patch test is compulsory.
Please bear in mind that, on rare occasions, the results may not always be accurate and an allergic reaction may still occur, even if the results were negative. We advise you to book your treatment a few days before an important event, in case of an allergic reaction.
If after your appointment, you experience any discomfort, itchiness or redness in the eye area, please get in touch with us for advice and also refer to your GP immediately. You should never ignore any symptoms of an allergic reaction, as it may lead to serious health issues if untreated.
Preparation for Lash Services
To ensure the best results for your lash extensions or lash lifts, please avoid using oily skincare products and active ingredients around your lashes.
Arrive with clean lashes. If you are unable to cleanse your lashes prior to your appointment, please arrive 5-10 minutes early to use the client wash basin at our salon. This helps ensure the highest quality and longest-lasting results.
We also request that you remove contact lenses before any eyelash treatments, but they can be put straight back in after treatment.
Preparation for Waxing & Lamination Services
For the best results and to minimise skin sensitivity, please adhere to the following guidelines.
Avoid Irritating Skincare Products:
Do not use products containing retinoids, AHAs, BHAs, or other exfoliants around the treatment area for at least 5 days before your appointment.
Medication Advisory:
Inform us if you are taking medications like Accutane or steroids that affect skin integrity, as these can heighten skin sensitivity and risk adverse reactions during your treatment.
Bringing guests
No Refund policy
To ensure the best possible experience for all our clients, we would like to inform you of our salon’s “No Refund” policy regarding provided services.
We are dedicated to delivering top-notch salon services and making sure you leave feeling fabulous. If you are not completely satisfied with the service provided, we offer the following alternatives:
1. **FREE FIX:** If you have any concerns about the service you received, please inform us (via contact form, email, call, or SMS) within 3 days from the date of your appointment. We will be happy to address and correct any issues at no additional cost.
2. **STORE CREDIT:** In cases where a satisfactory resolution cannot be achieved through a free fix, we will provide you with a store credit that can be used for future services. Thank you for choosing Lash by Nat for your beauty needs. We look forward to serving you and ensuring your salon experience is exceptional.